Help and Support

  1. ABOUT THE PENPAL
  2. GETTING STARTED: THE RECHARGEABLE PENPAL
  3. CHANGING THE VOLUME ON THE PENPAL
  4. LISTENING TO MULTILINGUAL PRODUCTS
  5. MORE ABOUT THE MANTRA LINGUA SOUND FILE SYSTEM
  6. RECORDING ON LABELS
  7. CUSTOM ORDERS/KITS
  8. TRAINING
  9. COMBINING LANGUAGES ON A PENPAL
  10. TROUBLESHOOTING
     
  1. ABOUT THE PENPAL

 1.1 What is the PENpal?
 The PENpal is a wireless multifunctional tool that plays multilingual audio files created by Mantra Lingua and also allows users make their own audio recordings using the Mantra Lingua recordable labels.

VIDEO: http://www.youtube.com/watch?feature=player_embedded&v=1pVxbvEaclI

1.2 How does the PENpal work?

VIDEO: http://www.youtube.com/watch?feature=player_embedded&v=NcP4Yc6zMAw


1.3 Is there a guide that accompanies the PENpal and materials?
Yes.  It is included with each Penpal.  

1.4 What is the PENpal warranty?  
There is a one year warranty against normal wear and tear.  The specific warranty details are included with each Penpal.  

1.5 What type of headphone works with the PENpal?
Headphones with a 3.5 mm stereo mini jack.  It is similar to those used with an IPOD or MP3 player.

2.0 GETTING STARTED: THE RECHARGEABLE PENPAL

2.1 How long should you charge the PENpal before the first use?  
Option 1.  You can charge your pen using the USB cable to connect the pen to a PC or Mac. The computer will charge the pen in a maximum of 1.5 hours.

Option 2. You can also connect the cable to the AC Adapter and plug it into an outlet.  The charging time is 1 hour if you connect to an outlet.   

Testing shows that a full charge allows you to touch a sound spot over and over again 50 times a minute for at least 3 hours before the batteries discharge!  Therefore regular classroom use will last for hours upon hours! If you use headphones the batteries stay charged for a longer period because it is less of a drain on the batteries. 

2.2 How do I charge (and recharge) my PENpal?
Option 1.  You can charge your pen using the USB cable to connect the pen to a PC or Mac. The computer will charge the pen in a maximum of 1.5 hours.

Option 2. You can also connect the cable to the AC Adapter and plug it into an outlet. The charging time is 1 hour if you connect to an outlet.   

Testing shows that a full charge allows you to touch a sound spot over and over again 50 times a minute for at least 3 hours before the batteries discharge!  Therefore regular classroom use will last for hours upon hours!  If you use headphones the batteries stay charged for a longer period because it is less of a drain on the batteries.  

VIDEO: http://www.youtube.com/watch?feature=player_embedded&v=webSIJf4J9g

2.3 How long will PENpal stay charged?
Testing shows that a full charge allows you to touch a sound spot over and over again 50 times a minute for at least 3 hours before the batteries discharge!  Therefore regular classroom use will last for hours upon hours!  If you use headphones the batteries stay charged for a longer period because it is less of a drain on the batteries. 

If you do not use the PENpal for up to 10 days it will stay charged.  However we recommend giving it a booster charge for 45 minutes before use if it has been left unused for over 10 days.

Option 1.  You can charge your pen using the USB cable to connect the pen to a PC or Mac. The computer will charge the pen in a maximum of 1.5 hours.

Option 2. You can also connect the cable to the AC Adapter and plug it into an outlet. The charging time is 1 hour if you connect to an outlet.   

 

2.4 What's the life of the battery?
The AAA rechargeable batteries that come with the PENpal will recharge without deterioration approximately 500 times.  Testing shows that a full charge allows you to touch a sound spot over and over again 50 times a minute for at least 3 hours before the batteries discharge!  Therefore regular classroom use will last for hours upon hours!  If you use headphones the batteries stay charged for a longer period because it is less of a drain on the batteries. 

2.5 What type of batteries does the Pen use?
The PENpal comes with 2 rechargeable AAA batteries. The batteries should be drained flat before recharging in order to extend battery life.

2.6 Can I use normal AAA batteries?
Your pen comes with 2 rechargeable AAA batteries.  You can use normal AAA batteries but they will need to be replaced each time the batteries are discharged.

2.7 How do I know when the batteries are running low?
The pen will begin to respond slower as your batteries begin to run low. You will also hear an audio message stating “Batteries Low” when it’s time to recharge the pen.

3.0 CHANGING THE VOLUME ON THE PENPAL

3.1 How do I increase/decrease the volume on the pen?
The power button doubles up as a volume control button. After turning the pen on by holding the power button down for 2 seconds you can adjust the volume by quickly clicking the power button.  Every time it is clicked, the volume will be adjusted until it reaches a maximum level.  Once it reaches its maximum level, the next click will adjust the volume to the minimum level and the cycle will repeat again.  

4.0 LISTENING TO MULTILINGUAL PRODUCTS
 

 

 



 

4.4  What does it mean when my PENpal says, “Touch the start arrow to begin”?
Every sound enabled Mantra Lingua publication has a printed arrow labeled “Start”.  For books, it is usually found on the inside front cover or the inside page directly across from the Title page.  The Start Arrow is used to tell the PENpal which book or chart it is reading. The Start Arrow activates the appropriate sound file that is already loaded onto the PENpal. If you do not have the sound file for a publication loaded on your PENpal, it will remain silent when you touch the Start Arrow.

4.5 What is the “M” button used for on the PENpal?
The “M” refers to the mode the pen is in.  This button allows you to switch between PRINT mode which plays the preloaded Mantra Lingua sound files and the RECORDING mode which allows you to Record and Play back the sound files you create on that pen using the Recordable Labels.

4.6 Do I need to slide PENpal across the text?
No.  The PENpal just has to touch the top corners of the page of a book to activate the audio. You do not need to press hard.  For the Key Phrases chart, simply touch the white box next to the phrase to hear it spoken in the selected language.

4.7 My PENpal does not turn on. Why?
Option 1.
Ensure that your PENpal is charged. 

Option 2.  Make sure that you hold the Power button down for about 2 seconds until the blue light comes on.
 

Option 3. If the pen is fully charged, verify that the batteries are inserted the correct way.  To remove your batteries, slide the silicone sleeve off the pen to remove the green back cover.  You will need a microscrewdriver to remove the small screw from the back cover.  At the top of the cover there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can shift the sleeve around until it is correctly aligned.

4.8  How do I turn off the PENpal?
Hold the Power button down for 2 seconds until the blue or red light turns off.  

4.9 My PENpal won’t turn off.  What should I do?
Option 1. Ensure the silicone sleeve is correctly aligned with the yellow buttons located directly on the PENpal.  If the sleeve placement is slightly off, you can adjust/shift the sleeve around until it is correctly aligned. When the ports at the top of the pen are fully exposed, you should be able to see the blue/red light.

Option 2. In some instances your pen may “freeze” or “hang” which is the equivalent to your computer crashing.  In this case you will simply need to take out one of the batteries, wait for five seconds, and insert it again to reboot your pen.  

To remove your batteries, slide the silicone sleeve off the pen to remove the back cover.  You will need a microscrewdriver to remove the small screw from the green battery cover.  At the top of the green plate that covers the batteries there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can shift the sleeve around until it is correctly aligned.


5.0 RECORDING ON LABELS

5.1 How many hours of recordings does the PENpal hold? 

280 hours

5.2 How long can I record on a label?
1 hour per label.  You can re-record on each label too.  Just follow the recording steps again.  There is no erasing required.

VIDEO: http://uk.mantralingua.com/content/how-long-can-i-record

5. 3.  My PENpal is not playing my recording. What should I do?
Option 1.
  Ensure that you are using the same pen that you used to make the recording.  You are actually making an audio file on the PENpal…not on the label…which is why you need to use the same pen.

Option 2. Ensure that you have changed the PENpal to the “RECORDING MODE/ RED LIGHT MODE” by holding the “M” button down for 2 seconds.  The mode button allows you to switch between PRINT mode which plays the preloaded Mantra Lingua sound files and the RECORDING mode which allows you to Record and Play back the sound files you create using the recordable labels.

Option 3.  Turn the PENpal off by holding the Power button down for 2 seconds until the light turns off.  Then turn the PENpal back on and put it in the “RECORDING MODE/ RED LIGHT MODE”   It is the equivalent to your computer crashing. If this does not work, take out one of the batteries, wait for five seconds, and insert them again.   Turn the pen back on and put it in the “RECORDING MODE/ RED LIGHT MODE”  

To remove your batteries, slide the silicone sleeve off the pen to remove the back cover.  You will need a microscrewdriver to remove the small screw from the green battery cover.  At the top of the green plate that covers the batteries there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can shift the sleeve around until it is correctly aligned.

 

6.0 MORE ABOUT THE MANTRA LINGUA SOUND FILE SYSTEM

6.1 How does the PENpal work?

The PENpal reads audio files that are stored on the pen by touching sound enabled spots and recordable labels created by Mantra Lingua.  An audio file is available in 2 different formats: 
 1. It can be a pre-recorded Mantra Lingua sound file
 2. A file you create using the recordable labels

 VIDEO: http://www.youtube.com/watch?feature=player_embedded&v=M6A2nA_phqI

 

6.2 How many languages does the pen come with “automatically”?


If the PENpal is NOT identified as a specific language pen such as a Multilingual Key Phrase Kit Pen, Arabic, Chinese Mandarin, Spanish, Urdu or Vietnamese pen, it does NOT come with any language files loaded on it.  You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.

 

6.3 How do the sound files get loaded onto the pen? 
Each language specific pen (Arabic, Chinese Mandarin, Spanish, Urdu & Vietnamese) comes preloaded with all the Mantra Lingua sound files for the Dictionary, 5 book sets and all the languages for the Key Phrase charts. You do not have to load the files. 

 

When you are recording on a label, you are creating an audio recording on a specific pen.  The audio file is directly linked to the label number you selected when you made the recording (for example T108 is label number 108 in the Teacher label set.)  Every time you touch a specific label it will play the audio recording that was made.  You MUST use the same pen you are recording with to play back the recording.  The recording is NOT being made on the label—you are actually creating your own audio file on the pen. 

 

6.4 Can additional languages be added to the pen?
If you purchase the standard kits in various languages, there is a way for you to combine languages on a pen. For example, You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.

 

6.5 Can I combine Mantra Lingua audio files on my pen?
If you purchase the standard kits in various languages, you can combine languages on a pen. You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.

6.6 What does an additional language cost? 
Adding more sound files is free of charge through our FREELINK software.  You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.

6.8 Why do we have to buy a Pen with each set? Why can't we buy one pen that works with all sets (to stretch budget)?   
When customers purchase the standard kits, the accompanying Penpal comes preloaded with the sound files needed for the items in the kit.  Most schools prefer to purchase a pen with each specific language kit.  The pens can also be used with the recordable labels which make the pen more robust and flexible in the classroom.     Adding more sound files is free of charge through our FREELINK software.  You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.   

6.9 What languages are available on the Key Phrase Chart?

There are 26 languages included specifically for the Key Phrase Chart including:  Albanian, Arabic, Bengla/Sylheti, Bulgarian, Cantonese, Czech, English, Farsi, French, Haitian-Creole, Hungarian, Japanese, Lithuanian, Malayalam, Mandarin, Nepali, Panjabi, Polish, Portuguese, Russian, Shona, Somali, Spanish, Swedish, Turkish and Urdu.

6.10 Are audio files available for individual Mantra Lingua books?  Adding more sound files is free of charge through our FREELINK software.  You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.    Your book must be a sound-enabled book and that is indicated with an image of a PENpal found on the back of each book


7.0 CUSTOM ORDERS/KITS

 

7. 1 What is the minimum order for custom PENpal kits?  Book Sets?
Contact Jean Velvikis at jean@mantralingua.com or call 773-503-0376 for assistance in creating custom kits.   

 

  1. What other languages are available for custom PENpal kits?  Book Sets?

Custom PENpal kit languages include: Albanian, Arabic, Bengali, Chinese Cantonese, Chinese Mandarin, Farsi, French, German, Gujarati, Haitian-Creole, Hindi, Panjabi, Polish, Portuguese, Russian, Somali, Spanish, Tamil, Urdu & Vietnamese.  

 

Custom Book Set languages include: Albanian, Arabic, Bengali, Bulgarian, Chinese Cantonese, Chinese Mandarin, Croatian, Czech, Farsi, French, German, Greek, Gujarati, Haitian-Creole, Hindi, Italian, Korean, Panjabi, Polish, Portuguese, Romanian, Russian, Shona, Somali, Spanish, Tamil, Urdu, Vietnamese & Yoruba.  
 

  1. Does Mantra Lingua have other products available that I can include in custom kits?

Yes, Mantra Lingua has additional products ranging from Talking Math & Science Terms charts, phonics products to Oral Reading Progress records.  Jean Velvikis at Mantra Lingua jean@mantralingua.com  773-503-0376 for details.

 

7.4 What is the shipping lead time for custom orders? 
The lead time for custom orders typically is 3-4 weeks.    

 

8.0 TRAINING

8.1 Is training available?
Yes.  Jean Velvikis at Mantra Lingua jean@mantralingua.com  773-503-0376 for details.

9.0  Combining Mantra Lingua language audio files on 1 PENpal

9.1 How do I combine existing Mantra Lingua language sound files from multiple kits on one PENpla?  NOTE: This only applies to the prerecorded language file created by Mantra Lingua NOT audio files created by the user.   

Adding more sound files is free of charge through our FREELINK software.  You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  You will be able to download “free of charge” any of our available sound files directly onto your pen.    Your book must be a sound-enabled book and that is indicated with an image of a PENpal found on the back of each book

 

10 TROUBLESHOOTING

10.1 My PENpal won’t charge. 
Is your cable securely plugged into the USB port on the PENpal?  Ensure there is a tight connection.  Sometimes the silicone sleeve slides down slightly and interferes with the connection.  You can easily adjust/shift the silicone sleeve so the USB cable port is fully exposed so it doesn’t interfere with the cable.  The red light on the PENpal should automatically turn on when charging. 

10.2 My PENpal is frozen and won’t play the sound files that it has played in the past.
Option 1: In some instances your pen may “freeze” or “hang” which is the equivalent to your computer crashing. Turn the PENpal off.  Hold down the Power button down for about 2 seconds until the blue light/red light turns off.  Then turn your PENpal back on.   

Option 2: Take out one of the batteries, wait for five seconds, and insert it again to reboot your pen.  

To remove your batteries, slide the silicone sleeve off the pen to remove the back cover.  You will need a microscrewdriver to remove the small screw from the green battery cover.  At the top of the green plate that covers the batteries there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can adjust/shift the sleeve around until it is correctly aligned.

10.3 When I touch a sound spot (corner page of book or word/picture in the dictionary) there is no response.
Option 1. Check to ensure that the PENpal is turned on.  If it is turned on, it may need a boost charge. Charge for 1.5 hours and try again.

Option 2.  You must ensure that the sound file for the book or chart you are using is loaded on your pen.  Only the sound files loaded on your pen will work You can go to the USA version of the Mantra Lingua website and download our FREELINK software.  All you need to do is create a User ID and Password.  Once you plug your PENpal in, you can view the files currently on your pen.  You download “free of charge” any of our available sound files directly onto your pen.    Your book must be a sound-enabled book and that is indicated with an image of a PENpal found on the back of each book


Option 3.  For quick access to view sound files, you must ensure that the sound file for the book or chart you are using is loaded on your pen.  Only the sound files loaded on your pen will work.  Follow the steps below:

Step 1. To view the sound files loaded on your pen, plug the pen into the USB port on your computer using the USB cable. 

Step 2. Wait for the hardware to install on your computer automatically.  After the hardware installment is complete, it is ready to be used. 

Step 3. A window will open automatically for options to open the PENPAL drive folder. SELECT “Open folder to view files”.

 

Step 4. Once selecting the option to Open the folder to view files, SELECT “Ap4” to open that folder.



Step 5. View the files within the Ap4 folder.  Is the file you are looking for loaded on your pen?
It must be loaded on your pen to work.

 

 

10.4.  My PENpal is not playing my recording. What should I do?
Option 1.
  Ensure that you are using the same pen that you used to make the recording.  You are actually making an audio file on the PENpal…not on the label…which is why you need to use the same pen.

Option 2. Ensure that you have changed the PENpal to the “RECORDING MODE/ RED LIGHT MODE” by holding the “M” button down for 2 seconds.  The mode button allows you to switch between PRINT mode which plays the preloaded Mantra Lingua sound files and the RECORDING mode which allows you to Record and Play back the sound files you create using the recordable labels.

Option 3.  Turn the PENpal off by holding the Power button down for 2 seconds until the light turns off.  Then turn the PENpal back on and put it in the “RECORDING MODE/ RED LIGHT MODE”   It is the equivalent to your computer crashing. If this does not work, take out one of the batteries, wait for five seconds, and insert them again.   Turn the pen back on and put it in the “RECORDING MODE/ RED LIGHT MODE”  

To remove your batteries, slide the silicone sleeve off the pen to remove the back cover.  You will need a microscrewdriver to remove the small screw from the green battery cover.  At the top of the green plate that covers the batteries there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can shift the sleeve around until it is correctly aligned.

10.5 My PENpal won’t turn off.  What should I do?
Option 1. Ensure the silicone sleeve is correctly aligned with the yellow buttons located directly on the PENpal.  If the sleeve placement is slightly off, you can adjust/shift the sleeve around until it is correctly aligned. When the ports at the top of the pen are fully exposed, you should be able to see the blue/red light.

Option 2. In some instances your pen may “freeze” or “hang” which is the equivalent to your computer crashing.  In this case you will simply need to take out one of the batteries, wait for five seconds, and insert it again to reboot your pen.  

To remove your batteries, slide the silicone sleeve off the pen to remove the back cover.  You will need a microscrewdriver to remove the small screw from the green battery cover.  At the top of the green plate that covers the batteries there is a round notch that you can slide your finger in to lift the cover.  Follow the +  and – marking in the battery case when you re-insert the batteries.  Put the silicone sleeve back on the pen.  Make sure the sleeve is correctly aligned with the buttons on the pen.  When the ports at the top of the pen are fully exposed, you should be able to see the blue light when you start the pen.  If the sleeve placement is slightly off, you can shift the sleeve around until it is correctly aligned.